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Frequently Asked Questions
Please see below for answers to common questions from customers
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 3–7 business days depending on your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link.
Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours of purchase. After that, we begin processing and cannot guarantee changes.
returns & exchanges
What is your return policy?
We accept returns within 3 days of delivery. All refunds are in the form of store credit.
How do I start a return or exchange?
Contact our support team with your order number and reason for return—we’ll guide you through the process.
Are return shipping costs covered?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.