FAQ

Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. Email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.

When will I receive my order

All orders that are being shipped through standard shipping go through 2 to 5 business days (M-F) of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 3 to 4 business days.

How do I track my order?

After your order ships, you will receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.

Can I change my shipping address after I already placed an order?

If you contact us within the first 4 hours after placing your order we will do our best to update your address but we can not guarantee it. Please make sure to double check your information prior to placing the order. Unfortunately once your order is processed, we cannot change your address.

Received the wrong order, what next?

We intend for that to never occur, but accidents do happen sometimes. If we sent the incorrect item you must contact us within 7 days of delivery. We will provide you with a return label only if you are in the United States and you will have the option of reshipment or a full refund.

My order says it was delivered but I did not receive it? What do I do?

If your order says delivered and you did not receive it, please contact USPS/UPS and file a claim. We are not responsible for missing packages after USPS/UPS states it was delivered.

What is your return policy?

Customers have 14 days to send your items back to us. Unfortunately at this moment we are not able to offer free returns for our customers, but this is something we hope to offer in the future! Please use our contact form to reach out regarding a return!